Personal collection of goods at the KASTAR store - FREE
You can pick up the ordered goods in person at our store in Velká Losenice. The opening hours for picking up an order for which it has been indicated by phone or e-mail that the goods are ready for collection are:
Mon - Fri: 7:00 - 11:00 and 12:00 - 15:30
See Contacts for address
Delivery within the Czech Republic - via Czech Post
Transport via Czech Post, including cash on delivery, is charged at CZK 160, including VAT.
Before accepting the goods, please check whether the packaging and the product are intact, in case of any discrepancy, do not accept the goods. It is not possible to check the functionality of the product on site.
Delivery to Slovakia - via the transport company TopTrans
The price of transport to Slovakia, including cash on delivery, is from CZK 250
We will inform you in advance of the exact price, which depends on the current weight of the ordered goods
We use UPS for shipments to other countries. We will determine the shipping price in advance according to your address
Payment by bank transfer:
The goods are dispatched after crediting the amount to our account: 225280832/0600, MONETA Bank
Payment by bank transfer is FREE
Cash on delivery (payment by cash or credit card):
You pay for the goods upon handing over the goods to the transport company.
Payment in cash upon personal collection of the goods at the store for FREE
If the selected goods are in stock at KASTAR, the delivery time is a maximum of 3-5 working days, depending on the quantity of the shipment.
We will inform you about the prepared goods by e-mail.
You can return the goods without giving a reason within 14 days of receiving them. If the legal conditions are met, we will be happy to accommodate you. Before returning the goods, please contact us by phone or e-mail and we will send you a complaint form.
Complaints and warranty period
The warranty applies to all products according to the law for 24 months. KASTAR braided wheels are 3 years old. If the warranty period for some products is longer (3 years), this is stated in the warranty certificate. Send the claimed goods to the address of the company in Velká Losenice. Send a copy of the document with the goods and always a warranty card for tangled wheels.