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Terms and conditions

These terms and conditions apply to purchases in the online store operated by KASTAR – Karel Stárek from 1 August 2017

The minimum order from our eShop is set at CZK 600 including VAT.

The conditions define and specify the rights and obligations of the seller, which is the company KASTAR – Karel Stárek, with registered office at Velká Losenice 326, 592 11 ID: 10118063, VAT number: CZ5811301705, and the buyer (customer, consumer).

All contractual relationships are concluded in accordance with the legal order of the Czech Republic. If the contracting party is a consumer, relations not regulated by business conditions are governed by the Civil Code (No. 89/2012 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.). If the contracting party is not a consumer, relations not regulated by business conditions are governed by the Civil Code (No. 89/2012 Coll.).


The seller is the trading company KASTAR – Karel Stárek, registered office at Velká Losenice 326, ID number: 10118063. Karel Stárek – KASTAR is a person who, when concluding and fulfilling the contract, acts within the framework of his business or other business activity. It is an entrepreneur who directly or through other entrepreneurs delivers products or provides services to the buyer.

The customer of our online store is the buyer. Due to the applicable legislation, a distinction is made between a buyer who is a consumer and a buyer who is not a consumer.

A consumer buyer or just a consumer is any person who, outside the scope of his business activity or outside the scope of the independent performance of his profession, concludes a contract with an entrepreneur or deals with him in any other way.

A buyer who is not a consumer is an entrepreneur. An entrepreneur is also considered to be any person who concludes contracts related to his own business, production or similar activity or in the independent performance of his profession, or a person who acts on behalf of or on behalf of an entrepreneur

Purchase contract:

If the buyer is a consumer, the proposal to conclude a purchase contract (offer) is the placement of the offered goods by the supplier on the website, the purchase contract is created by sending the order by the buyer - consumer and accepting the order by the supplier. The supplier will immediately confirm this acceptance to the buyer by an informative e-mail to the specified e-mail address, but this confirmation does not affect the formation of the contract. The resulting contract (including the agreed price) can be changed or canceled only based on the agreement of the parties or on the basis of legal reasons.

Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer entered in the order, also taking into account the possibility of the buyer to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking the "Confirm" button.

If the buyer is not a consumer, the proposal for concluding a purchase contract is the order for goods sent by the buyer, and the purchase contract itself is concluded at the moment of delivery of the seller's binding consent to the buyer with this proposal.

By concluding the purchase contract, the buyer confirms that he has familiarized himself with these terms and conditions, including the complaints procedure, and that he agrees with them. The buyer is sufficiently informed of these terms and conditions and the complaint procedure before placing the order and has the opportunity to become familiar with them.

The period for handling complaints is suspended if the seller has not received all the documents required for handling the complaint (parts of the goods, other documents, etc.). The seller is obliged to request additional documents from the buyer in the shortest possible time. The deadline is suspended from this date until the requested documents are delivered by the buyer.

Among other things, the seller reserves the right to cancel the order or part of it before the conclusion of the purchase contract, based on an agreement with the buyer, in the following cases: the goods are no longer produced or supplied or are sold out or the price of the supplier of the goods has changed significantly. If the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his account or address and the Purchase Agreement will not be concluded.

Any consumer rights cannot be applied to gifts that are provided completely free of charge. Such goods meet the terms of the Gift Agreement and all standards according to the applicable legislation of the Czech Republic.

Rights from defective performance:

The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of Act No. 89/2012 Coll., Civil Code).

The seller is responsible to the consumer that the item has no defects upon receipt. In particular, the seller is responsible to the consumer that at the time the consumer took over the item,

the thing has the properties agreed upon by the parties and, in the absence of an agreement, those properties which the seller or manufacturer described or which the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,
the item is suitable for the purpose for which the seller states its use or for which the item of this type is usually used,
the quality or execution of the thing corresponds to the contracted sample or original, if the quality or execution was determined according to the agreed